Ordering resources

PLEASE NOTE: WE HAVE RECENTLY REVISED OUR UK ORDER FORMS - PLEASE ENSURE YOU HAVE THE LATEST VERSION. THE FORMS NOW INCLUDED VAT CALCULATIONS. IF YOU ARE UNSURE IF YOU SHOULD INCLUDE VAT OR NOT PLEASE GET IN TOUCH VIA DESMOND.ORDERS@UHL-TR.NHS.UK FOR CLARITY.

IF YOU ARE LOOKING TO PLACE A RESOURCE ORDER WITH US PLEASE ENSURE YOU READ THE INFORMATION BELOW AND USE THE LATEST VERSION.

PLEASE BE AWARE THAT TIMEFRAMES FOR DELIVERY MAY HAVE CHANGED SINCE YOUR LAST ORDER - IF YOU ARE CONCERNED ABOUT YOUR ORDER PLEASE EMAIL DESMOND.ORDERS@UHL-TR.NHS.UK

ORDERS FOR REPUBLIC OF IRELAND - PLEASE NOTE THAT THERE ARE NOW SEPARATE ORDER FORMS FOR ORDERS TO IRELAND, AND THERE MAY BE ADDITIONAL COSTS SINCE YOUR LAST ORDER, PLEASE GET IN TOUCH VIA EMAIL IF YOU WOULD TO DISCUSS THIS FURTHER.

How to order your resources?

When placing a resource order with us, please use the order forms below to ensure you have the most current prices. Also please read below before ordering:

PLEASE NOTE ORDER FORMS MAY HAVE BEEN UPDATED SINCE YOU LAST ORDERED - PLEASE ENSURE YOU HAVE THE LATEST VERSION DOWNLOAD HERE:

UK ONLY

REPUBLIC OF IRELAND, JERSEY, GUERNSEY, OTHER PARTS OF THE WORLD

Terms & conditions for ordering resources

  • A Purchase Order (PO) needs to be provided with every order – we are unable to process orders without a PO (please read additional notes below) - FOR ORDERS TO IRELAND AND OTHER PARTS OF THE WORLD THE PURCHASE ORDER MUST BE RECEIVED AS SOON AS THE TENTITIVE TOTAL PRICE IS AGREED.

  • You can only order resources for modules/programmes that you are licensed to deliver

  • A completed order form on the above templates must be provided with each order alongside the PO

  • You must include a complete organisation/company name (and if an NHS trust in the UK, a 3 digit trust code must also be supplied)

  • You must provide a clear delivery address with the correct postcode (if UK) – please double check before sending to us

  • A contact name and telephone number of the recipient is compulsory

  • An invoicing name, contact number and email address must be provided on every order

  • Orders must be sent by email to desmond.orders@uhl-tr.nhs.uk,

    • if your organisation sends your PO &/or order form to any other email address then we will not be able to process it

If the above guidance is not followed, the order will be returned back to the sender and will not be processed until the relevant details are added. This also includes Purchase Orders. Many thanks for your cooperation.

Purchase Orders

Please ensure that the purchase order is sent along with your completed order form, to avoid any unnecessary delay. Please ensure the delivery cost is also included in the total of your PO (please see the relevant order form for this or if from Ireland/Rest of the World please speak with desmond.orders@uhl-tr.nhs.uk to agree)

When to expect your order

We aim to process orders within 5 working days, and aim for deliver within a further 10 working days.

(For injectable therapies resources, please refer to your resource portal and the order form available to download from there - please note such resources are printed to order and therefore will take up to 8 weeks for delivery.)

What to do if your goods haven’t arrived or your order is incomplete/incorrect/damaged?

If your goods haven’t arrived within the time-frame specified above, please contact us immediate on desmond.orders@uhl-tr.nhs.uk

If your order is incomplete/incorrect/damaged please contact us no later than 10 working days after receipt – anything later than this we cannot guarantee that we will be able to rectify the problem.

Queries

If you have any questions about any of the above or resources in general, please contact the DESMOND office team by emailing the Orders mailbox on desmond.orders@uhl-tr.nhs.uk